We want you to have the best time when you come bowling with us, whether you're celebrating something special or just enjoying some quality family time together. That's why we've answered many frequently asked questions below to help you plan the perfect outing. For centre specific questions, please visit the centre FAQs page.
Important information regarding Coronavirus (Covid 19)1
Following the latest UK Government announcement all of our English centres are expected to reopen again on Monday 17th May.
Our Scottish and Welsh centres remain temporarily closed until further notice.
If you have an upcoming booking due to take place before 17th May 2021, we’d love to be able to re-book this for you at a new date in the future and as a thank you for your support we would like to offer you a free drink for all members of your party.
However, if you would like to cancel your booking please contact firstname.lastname@example.org.
Please note that there may be some delay in our response – but we will do everything we can to get back to you as soon as is practically possible.
If you have an existing voucher or e-voucher, we are pleased to advise that we will be extending the “valid to” date for an extra 3 months.
Our priority continues to be the health and safety of our customers and team members. As well as carefully following Government guidelines we have put many extra measures in place; including enhanced cleaning throughout the centre. Find out more about these measures and customer guidance we have put in place to help you Have Fun and Play Safe here.
The Hollywood Bowl team
Updated on 2nd March 2021
Within the local covid tier how many people can I go bowling with?1
UK Government Covid-19 local tier classifications and other relevant restrictions apply to the booking of all of our products, promotions and packages, specifically relating to the make-up of your group.
If you make a ten pin bowling booking and the local restrictions subsequently change (which means that you can no longer bowl with your original group), then you will be able to cancel or amend your booking with us.
Please check the UK Government website for the latest information:
English centres - https://www.gov.uk/coronavirus
Tier 1 areas: Groups of up to 6 people from multiple households can visit our centres together
Tier 2 areas: Groups of up to 6 people from a single household or support bubble can visit our centres together.
Please note - alcoholic drinks can only be served with a meal in Tier 2 areas.
Tier 3 areas: Our Bowling centres are temporarily closed along with the majority of hospitality.
Scottish centres - https://www.gov.scot/coronavirus-covid-19/
Tier 0 areas: Groups of up to 8 people from up to three households can visit our centres together
Tier 1 areas: Groups of up to 6 people from up to two households can visit our centres together
Tier 2 areas: Our Bowling centres would be closed with some of hospitality
Tier 3 areas: Our Bowling centres would be closed along with much of hospitality, with some restaurants open
Tier 4 areas: Our Bowling centres would be closed, full lockdown with people allowed to meet outdoors including for exercise
Welsh centres - https://gov.wales/coronavirus-regulations-guidance
- There will be table service only
- Test and trace is mandatory - you must provide details to enter
- Mixed households can meet as a group of a maximum of 4 people (children under the age of 11 are not included within the 4)
- More than 4 people can meet if you live in the same household - you may have to prove you're from the same household
- Proof of a Welsh residential address must be provided upon entry, this can be printed or digital, e.g. a driving licence, utility bill or passport
How long does a game of bowling take?1
A game of bowling takes approximately 10 minutes per person. So if six people were bowling, it would typically last about an hour. The more players on your lane, the longer the game will last.
How many people can bowl on one lane?1
We generally advise 6 people to a lane with a maximum being 8 in some centres.
Can I bowl in my own shoes?1
Yes, we prefer everyone (adults and children) to bowl in their own shoes at our centres, as long as they are a flat soled, closed toe shoes.
How old do you have to be to bowl?1
There are no restrictions, although we suggest that given the weight of bowling balls, the minimum age for a child to bowl is four. As long as you’re fit and strong enough, there is no upper age limit, and we love to see all ages coming together to have great fun on the lanes. Of course, areas of our centres have age restrictions, so we can't allow under 18's in our bar after 9pm. Under 18's are also only allowed in our premises after 6pm with a responsible adult/parent or legal guardian. We will ask for proof of age. The junior age range is from 0-15 years old.
What age is classed as junior for bowling?1
The junior age range is from 0-15 years old. We suggest that the minimum age for a child to bowl is 4, but it is solely dependent on the child and their ability.
What is the lightest ball you do?1
Our smallest ball is XS, which is 6lb in weight. We do have ramps that let kids push the ball at speed instead of bowling by hand, and bumpers that stop the balls going into the gutter.
What is your dress code?1
There is no set dress code, other than that we ask our guests to remove any hoods and caps so that we can see their smiling faces! Obviously, we ask that you behave appropriately and considerately at all times, which covers wearing appropriate clothing for a family centre.
Can I book bowling in advance?1
Yes. As our bowling centres can get very busy at peak times, and we don’t like turning people away, we always advise people to book online in advance. Book online or through our contact centre in advance for the best prices.
How much does a game of bowling cost?1
Our standard prices and offers can be found on your nearest centre page. Find your nearest centre here.
What is the breakdown of the family deal?1
The family deal for 4 people is for 2 adults and 2 juniors, or 1 adult and 3 juniors.
The family deal for 5 people is for 2 adults and 3 juniors, or 1 adult and 4 juniors.
Do you have to pay to watch other people bowl?1
If for whatever reason you decide not to bowl, you are welcome to watch your family and friends score those strikes from the sidelines without having to pay.
Do you offer a concession rate?1
Yes, we offer concessionary rates of around 50% to those with disabilities (and their carers) and seniors. These rates are available every weekday before 6pm, for 48 weeks out of 52, including the summer and Easter holidays. There are certain limited ‘peak’ periods where it is not always possible to offer any concessionary discounts. This applies to all our concessionary or promotional rates, including those with disabilities (and their carers), adult, family, student and senior groups.
Do you offer discounts for large parties, group bookings and students?1
Yes absolutely, we are passionate about providing great party experiences for great value. Hollywood Bowl has a fantastic range of offers and party deals available. Check our party packages for more information.
How do I cancel or amend a booking?1
To cancel or amend a booking please call our contact centre via telephone or complete the contact form on our website. There are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (contracts regulations 2014) do not apply to the services we offer. We will however move your booking to a future date free of charge for you. If you contact us to do so. For full terms please see our T+Cs page.
Can I buy gift vouchers?1
Yes, we have vouchers available for either £10 or £20. These can be bought from your local centre directly or you can call our contact centre on 0844 826 1457^. Alternatively, if you’re interested in gift vouchers as part of employee rewards, please email email@example.com for more details or submit your enquiry to us via our contact form.
^Calls cost 7p per minute, plus your telephone company’s network access charge.
If we haven't answered your question, please check our the FAQ page for your specific centre. Find centres here. If you're still unable to find the information you need, then please let us know by filling in our contact us form, and we'll get back to you as soon as possible.
Need some help? Request a call back using the form below, and we’ll call you back at your preferred time†.
†Our contact centre is open from Mon-Fri, 10am-3pm.