Bowling balls at Hollywood Bowl

Terms and Conditions

Last updated: 09 April 2024

  • Our online prices will always be equal to or better than the prices available via our customer contact centre or for walk-in bookings at the centres for the following brands: Hollywood Bowl. If you find a cheaper price at the time of booking than those offered online we will refund the difference. Prices and availability vary by centre.

    Offers and Promotions:

    Surrey Quays 50% off bowling

    The WOW50 code is valid for 50% off bowling games (Adult/child/family/one/two/three games) when pre-booked all day Tuesday 9th – Friday 12th April inclusive for Surrey Quays only. Excludes food, drink, packages, amusements and cannot be used in conjunction with any other offer. No refunds will be given if the code isn’t entered correctly. Subjective to availability.

    PARTY10: 10% discount is valid against the Birthday, Celebration or Team Event party packages booked by the 30th April 2024 for any date till the 30th April 2025. The offer is valid all day, every day and subject to availability, which times may vary from centre. The offer doesn't include any food, drink, amusements games or other promotions currently valid. You must enter the discount code at the checkout or provide to Team member at the time of booking. No refunds given if the discount code isn't entered or if you can't make the booking.

    Easter school holidays pre 11am 25% off.

    The EGG25 code is valid for 25% off bowling games only (Adult/child/family/one/two/three games) when pre-booked before 11am during the Easter school holiday, the dates for which vary by centre. Centres will be open from 9am check your local centre’s opening times and school holidays on the website. Discount is available at Cwmbran, Finchley, Leicester, Liverpool Edge Lane, Sheffield, Stockton and Stevenage only.

    Easter school holidays pre 11am 50% off.

    The EGG50 code is valid for 50% off bowling games only (Adult/child/family/one/two/three games) when pre-booked before 11am during the Easter school holiday, the dates for which vary by centre. Centres will be open from 9am check your local centre’s opening times and school holidays on the website. Check your local centre’s opening times and school holidays on the website. Discount is not available at Cwmbran, Finchley, Leicester, Liverpool EDGE Lane Sheffield, Stockton and Stevenage.

    25% off Earlybird Saturdays and Sundays

    The EARLYBIRD25 code is valid for 25% off bowling only games (Adult/child/family/one/two/three games) when pre-booked before 11am on Saturdays and Sundays. Not available at Brimingham Broadway Plaza, Bradford,  Cheltenham, Dagenham, High Wycombe, Milton Keynes, Stockton, Surrey Quays, Taunton, Tolworth. Excludes school holidays, the dates for which vary by centre. Check your local centre’s opening times on the website. Excludes food, drink, packages, amusements, and cannot be used in conjunction with any other offer. No refunds will be given if the code isn’t entered, or you can’t make the booking. Subject to availability.

    50% off Earlybird Saturdays and Sundays

    The EARLYBIRD50 code is valid for 50% off bowling only games (Adult/child/family/one/two/three games) when pre-booked before 12pm on Saturdays and Sundays at Brimingham Broadway Plaza, Bradford,  Cheltenham, Dagenham, High Wycombe, Milton Keynes, Stockton, Surrey Quays, Taunton, Tolworth only. Excludes school holidays, the dates for which vary by centre. Check your local centre’s opening times on the website. Excludes food, drink, packages, amusements, and cannot be used in conjunction with any other offer. No refunds will be given if the code isn’t entered, or you can’t make the booking. Subject to availability.

    Kidspass Summer offer

    This code is valid for 10% off standard 1, 2 or 3 games of bowling when pre-booked Monday - Thursday from 16th April to 04th October 2024 inclusive. Excludes food, drink, amusements, and cannot be used in conjunction with any other offer. No refunds will be given if the code isn’t entered, or you can’t make the booking. Subject to availability.

    Kidspass Spring offer

    This code is valid for 10% off standard 1, 2 or 3 games of bowling when pre-booked Monday - Thursday from 26th February to 22nd March 2024 inclusive. Excludes food, drink, amusements, and cannot be used in conjunction with any other offer. No refunds will be given if the code isn’t entered, or you can’t make the booking. Subject to availability.

    Blue light discount: A 10% discount is available for NHS workers and Military personnel on production of a blue light / ID card. The discount is available Monday – Friday before 6pm on bowling only games, and cannot be used in conjunction with any other offer. Subject to availability.

    Survey Discount: 50% discount when you book one game, two games or three games products only, the discount available for Cwmbran and Liverpool Edge Lane is 25%. Discount is valid for games bowled any day of the week. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Valid for 14 days from receiving first email. Valid on games booked and bowled within 14 days any day of the week from receiving first email. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Only valid when you personally receive a survey discount email from us. Discount code is only valid for the recipient of the email address it was sent to, is non-transferable and can only be redeemed at the same centre as the previous booking.

    Puttstars discount for Hollywood Bowl customers:

    25% discount when you pre-book standard mini-golf games only. Discount is valid for games played any day of the week. Doesn't include any packages, food, drink, amusements games and cannot be used in conjunction with any other offer. This offer is valid until 25/03/23. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. The discount can be redeemed at any Puttstars mini-golf centre.

    Seasonal in centre 50% off your next visit discounts: 50% discount when you book one game, two games or three games products only, the discount available for Cwmbran and Liverpool Edge Lane is 25%. Discount is valid for games bowled Monday – Friday inclusive only. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Valid for 14 days from receiving first email. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Only valid for new customers and when you personally receive a survey discount email from us

    Welcome discount: 10% or 50% off discount is valid when you book one game, two games or three games products only, the discount available for Cwmbran and Liverpool Edge Lane is 25%. Discount is valid for games bowled Monday – Friday inclusive. Excludes school holidays (apart from summer holidays when this code is valid) and bank holidays. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Valid for 30 days from receiving the first Welcome email. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Only valid when you personally receive a 'Welcome' discount email from us. Not valid in conjunction with any other offer. Valid for new customers only.

    Miss You Discount: 20% discount when you book one game, two games or three games products only. Discount is valid for games bowled Monday – Friday inclusive. Excludes school holidays and bank holidays. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Valid for 30 days from receiving first email. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Only valid when you personally receive a Miss You discount email from us.

    Birthday Code Discount: 30% discount is valid for bowling only games (Adult/Junior/Family One/Two Games) when booking online and entering the code "HAPPYBDAY2U" at the checkout, the discount available for Cwmbran and Liverpool Edge Lane is 25%. Offer is valid for 38 days from receiving first email. Discount code is only valid for the recipient of the email address it was sent to and is non-transferable.

    Halfway to your Birthday:

    The offer is valid for games played Monday – Friday inclusive, only booked within 30 days of receiving your email. Excludes school holidays and bank holidays. Online booking only. Offer is not valid in conjunction with any other promotion and is redeemable against bowling products only (Adult/Junior/Family One/Two Games). Discount code is valid per bowler per visit (not per individual game). Discount code is only valid for the recipient of the email address it was sent to and is non-transferable

    VIP Mailing List 1 Year Anniversary Discount: Discount is valid for games played Monday – Friday inclusive only booked within 30 days of receiving first email. Excludes school holidays and bank holidays. Online booking only. Valid on bookings for games bowled any day of the week. Offer is not valid in conjunction with any other promotion and is redeemable against bowling products only (Adult/Junior/Family One/Two Games). Discount code is valid per bowler per visit (not per individual game). Discount code is only valid for the recipient of the email address it was sent to and is non-transferable.

    York Rugby league welcome discount

    *50% discount is valid for bowling only games (Adult/Junior/Family One/Two Games) played in the next 30 days from receipt of welcome email. Discount is valid for games played Monday – Friday inclusive only. Excludes all school holidays (apart from summer holidays when this code is valid) and bank holidays. Booking must be for the centre where you supplied your contact details and the discount code is non-transferable. Online booking only. Not valid in conjunction with any other offer.

    York college and University 25% off for VIP mailing list sign up  

    Available on standard bowling and mini golf only games (Adult/child/family/one/two/three games) valid for games played at York Hollywood Bowl and Puttstars mini golf only, until 30/09/23. Only one code is available per customer. You will receive an email with the discount code to use to pre-book online. Excludes food, drink and amusements. Not valid in conjunction with any other offer. No refunds will be given if the code is entered incorrectly. Subject to availability.

    Student sign up 10% Discount: 10% discount when you book one game, two games or three games products only. Discount is valid for games bowled any day of the week. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Discount code is only valid for the recipient of the email address it was sent to, is non-transferable and can only be redeemed at the same centre as the previous booking.

    Student sign up 20% Discount: 20% discount when you book one game, two games or three games products only. Discount is valid for games bowled any day of the week. Doesn't include any packages, food, drink, amusements games or other promotions currently valid. Must enter the discount code at the checkout. No refunds given if the discount code isn't entered or if you can't make the booking. Discount code is only valid for the recipient of the email address it was sent to, is non-transferable and can only be redeemed at the same centre as the previous booking.

    Party package 10% offer: 10% discount is valid for any party package booked all day, every day. The offer subject to availability and times may vary from centre. The offer doesn't include any food, drink, amusements games or other promotions currently valid. Valid for 14 days from receiving first party promotion email with the code. Must enter the discount code at the checkout or provide to Team member at the time of booking. No refunds given if the discount code isn't entered or if you can't make the booking. Only valid when you personally receive a discount email from us. Discount code is only valid for the recipient of the email address it was sent to, is non-transferable and can only be redeemed at the same centre as the previous booking.

     

    BOWLING OFFERS

    Listed below are our core value offers. By booking these offers online you adhered to our terms under the online booking section. We reserve the right to withdraw, amend or replace an offer in respect to our core value offers and any promotions without prior notification.

    Early booking discounts: At selected centres and for selected dates or times, we may from time to time offer early booking discounts. These are shown in our online booking engine and are calculated as discounts compared to our maximum retail prices. These offers are subject to availability and are not available on all products and in all centres. Where available, our best early booking discounts are for bookings made 6 or more days in advance.

    One game per person from £3.50: 

    Prices start from £3.50 per person for one game of bowling booked between Monday to Friday during non-peak periods. Price increases to £5.00 per person per game of bowling during peak periods. On weekends, price is £5.00 per person per game of bowling played. Only available at Liverpool and Cwmbran. Prices are per person and subject to availability. Concession and 10% student discount also available against game price.

    Family Deal:

    Valid 7 days a week during term time. Family of 4 includes 2 Adults and 2 Juniors or 1 adult and 3 juniors. Family of 5 includes 2 adults and 3 juniors or 1 adult and 4 juniors. Book online and 7 days in advance for our best prices. This offer may be unavailable in October, February and May half terms and Christmas and Easter school holidays. Excludes Bank Holidays. Please check the Web Site booking widget for availability. Not to be confused with Family Fun Weekends. Prices and availability vary by centre. Offer unavailable at Cwmbran and Liverpool Edge Lane. Cannot be used in conjunction with any other offer.

    2 games and 1 drink:

    Available all day Monday - Friday and after 4 pm on Sunday. Excludes Bank Holidays. Offer available after 9pm on Saturdays in Glasgow Springfield Quay, Lakeside, Milton Keynes and Norwich. Drinks are from a selection and may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prices are per person and availability can vary by centre. This offer may be unavailable during February, Easter, May, August Bank Holiday, October and Christmas school holidays. Offer unavailable at Cwmbran and Liverpool Edge lane. Cannot be used in conjunction with any other offer. Subject to availability. This offer will only be available between Sunday - Thursday at our Derby centre only.

    Saturday late night deal 2 games and 1 drink:

    Offer available after 9pm on Saturdays in Glasgow Springfield Quay, Ashford, Lakeside, Maidstone, Tunbridge Wells, Milton Keynes, Norwich, Longwell Green, Cardiff, Cribbs Causeway and Taunton. Drink is from a selection and may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prices are per person and availability can vary by centre. This offer may be unavailable during February, Easter, May, August Bank Holiday, October and Christmas school holidays. Offer unavailable at Cwmbran and Liverpool Edge lane. Cannot be used in conjunction with any other offer. Subject to availability. 

    Saturday late night deal 2 games and 2 drinks:

    Offer available after 9pm on Saturdays in Glasgow Springfield Quay, Ashford, Lakeside, Maidstone, Tunbridge Wells, Milton Keynes, Norwich, Longwell Green, Cardiff, Cribbs Causeway and Taunton. Drinks are from a selection and may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prices are per person and availability can vary by centre. This offer may be unavailable during February, Easter, May, August Bank Holiday, October and Christmas school holidays. Offer unavailable at Cwmbran and Liverpool Edge lane. Cannot be used in conjunction with any other offer. Subject to availability. 

    2 games and 2 drinks:

    Available all day Monday - Friday and after 4pm on Sunday. Includes a lower price for bookings after 9pm. Excludes Bank Holidays. Offer available after 9pm on Saturdays in Glasgow Springfield Quay, Lakeside, Milton Keynes and Norwich. Drinks are from a selection and may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prices are per person and availability can vary by centre. This offer may be unavailable during February, Easter, May, August Bank Holiday, October and Christmas school holidays. Offer unavailable at Cwmbran and Liverpool Edge lane. Cannot be used in conjunction with any other offer. Subject to availability. This offer will only be available between Sunday - Thursday at our Derby centre.

    School Holiday 2 games and 1 drink:

    Available Sunday - Friday after 7pm only during the school half terms associated with your local centre. Excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prices are per person and availability can vary by centre. Offer unavailable at Cwmbran and Liverpool Edge Lane. Cannot be used in conjunction with any other offer. Subject to availability.

    Half term 2 games and 2 drinks:

    Available Monday - Friday after 7pm only and after 4 pm on Sunday during the school half terms associated with your local centre. Excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prices are per person and availability can vary by centre. Offer unavailable at Cwmbran and Liverpool Edge Lane. Cannot be used in conjunction with any other offer. Subject to availability.

    Unlimited Bowling

    Prices, times, availability and minimum numbers vary by centre. Available from 7.00 pm on Sundays and also 7:00pm on Tuesdays at Lincoln only. Not available on Bank Holiday Weekends. This offer may be unavailable during  Christmas school holidays. Prices are per party of 4, 5, 6 or 7 people, with a minimum of 4 people per booking. Bowling is for a 3-hour maximum. Cannot be used in conjunction with any other offer. Offer unavailable at Derby, Cwmbran and Liverpool Edge Lane. Subject to availability.

    Adult and Junior Concessions:

    Valid for those with disabilities and their carers, and seniors, or holders of the CSSC card, which must be shown at check in on arrival. Adults are aged 16 and over, juniors are aged 15 and under. Seniors are any customer aged 65 years and older. Concessions are not valid at our Cwmbran and Liverpool Edge Lane centres. Prices and discounts can vary depending on the centre and day and time of booking.

    Student 10% discount:

    Student’s receive 10% off full price standard bowling only games, with a valid student ID which must be produced at reception when checking in. Subject to availability and not valid in conjunction with any other offer.

    Student 1 & 2 Games:

    A valid NUS or student card will need to be presented in the centre for this offer. Book online 7 days in advance for our best prices. Prices are per person and prices and availability vary by centre. Please check the Web Site booking widget for availability. Cannot be used in conjunction with any other offer.

    Student Deal:

    Offer is for 2 games of bowling and 1 drink. A valid NUS or student card will need to be presented in the centre for this offer. Available all day Monday – Thursday at the following centres only Birmingham Resorts World, Birmingham Broadway, Wellingborough, Bentley Bridge, Stevenage, Derby, Peterborough, York, Bury, Worthing, Brighton, Portsmouth, Tolworth, Glasgow Springfield Quay, Leeds, Carlisle, Cheltenham, Bristol Longwell Green, Cribbs Causeway, Cardiff, High Wycombe, Branksome, Tower Park, Norwich, Surrey Quays, Eastleigh. Drink is from a selection and may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. This offer may be unavailable in October, February and May half terms, Christmas and Easter school holidays and August Bank Holiday. Prices are per person and prices and availability vary by centre. Please check the website booking widget for availability. Cannot be used in conjunction with any other offer.

    Standard Game off-peak pricing:

    Valid all day Monday, Tuesday and Wednesdays, and for games bowled before 6 pm Thursdays and Fridays, during school term only. Excludes February, Easter, May, Summer, October and Christmas school holidays. Prices are per person and prices and availability vary by centre.

    3 games deal:

    Offer is for ‘3 games of bowling for a set price’. Prices are per person and prices vary by centre. The offer is available all-day Monday – Thursdays, Fridays until 4 pm and from 7pm on Sundays. This offer may be unavailable in October, February, and May half terms, as well as Christmas and Easter school holidays, May and August Bank Holidays. Please check the Web Site booking widget under the offers section for availability. Cannot be used in conjunction with any other offer. Offer is not available at Liverpool Edge Lane and Cwmbran.

    3 games deal with nachos:

    Offer is for ‘3 games of bowling for a set price including a nachos sharer’. Prices are per person and prices vary by centre. The offer is available all-day Monday – Thursdays, Fridays until 4pm and Sundays from 7pm only. This offer may be unavailable in October, February and May half terms, as well as Christmas and Easter school holidays, May and August Bank Holidays. Please check the Web Site booking widget under the offer’s sections for availability. Cannot be used in conjunction with any other offer. Offer is not available at Liverpool Edge Lane and Cwmbran.

    3 games deal for Students:

    Offer is for ‘3 games of bowling for a set price’. Prices are per person and prices vary by centre. The offer is available all-day Monday – Thursdays, Fridays until 4 pm and from 7pm on Sundays.  A valid NUS or student card will need to be presented in the centre for this offer. This offer may be unavailable in October, February, and May half terms, as well as Christmas and Easter school holidays, May and August Bank Holidays. Please check the Web Site booking widget under the offers section for availability. Cannot be used in conjunction with any other offer. This offer is only available at Lincoln, Sheffield, Portsmouth, Tolworth and Worthing,

    3 games deal with nachos for students:

    Offer is for ‘3 games of bowling for a set price including a nachos sharer’. Prices are per person and prices vary by centre. The offer is available all-day Monday – Thursdays, Fridays until 4pm and Sundays from 7pm only. A valid NUS or student card will need to be presented in the centre for this offer. This offer may be unavailable in October, February, and May half terms, as well as Christmas and Easter school holidays, May and August Bank Holidays. Please check the Web Site booking widget under the offers section for availability. Cannot be used in conjunction with any other offer. This offer is only available at Lincoln, Sheffield, Portsmouth, Tolworth and Worthing,

    Adult eat, drink and bowl:

    Offer is for 1 game of bowling, an adult meal with fries and a soft or alcoholic drink for a set price per person, prices vary by centre. Drinks are from a selection, may vary by centre and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer, milkshakes and large fizzy drinks. The offer includes an adult meal with fries, and excludes the bacon and cheese burger, customers can add toppings for an additional cost. Food must be consumed in the centre purchased on the day of the event. Available all day Monday – Thursday, for games booked and bowled before 6pm on Fridays. This offer may be unavailable in October, February and May half terms, and Christmas and Easter school holidays and August Bank Holiday and during the month of December. Please check the Web Site booking widget for availability. Offer unavailable at Cwmbran and Liverpool Edge Lane. Subject to availability. Cannot be used in conjunction with any other offer.

    Kids eat, drink and bowl:

    Offer is for 1 game of bowling, a kid's main meal and a glass of squash. Price is per person. Available all day Monday to Thursday, until 6pm Friday. Subject to availability. This offer may be unavailable in October, February and May half terms, December and Christmas and Easter school holidays and August Bank Holiday and during the month of December. Please check the Web Site booking widget for availability. Cannot be used in conjunction with any other offer. Food must be consumed in the centre purchased on the day of the event. Offer unavailable at Cwmbran and Liverpool Edge Lane.

    £5 game and a drink:

    This offer is for 1 game of bowling and a soft or alcoholic drink from a selection, excluding Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer drink and large fizzy drinks. Only available at Taunton centre, subject to availability. Prices are per person. Available all day Monday to Friday. This offer is not valid from 6th November 2023 - 7th January 2024 and may be unavailable during February, Easter, May, August Bank Holiday, October and Christmas school holidays Cannot be used in conjunction with any other offer.

     

    Mini Golf Offers

    1 game and 1 course:

    The offer is available in York and Leeds Hollywood Bowl and includes a game of bowling and a game (9 holes) of mini-golf in York and Leeds Puttstars. Purchase a game of mini-golf and bowling for £10pp when you book at Hollywood Bowl York or Hollywood Bowl Leeds. Customers can purchase 1 game of bowling and get a game of mini-golf, all for £10 per person. Voucher valid same-day only at York and Leeds Puttstars. After completing bowling, players will receive the next available slot for mini-golf at Puttstars York or Leeds.
    Food, drink and amusements are charged separately. All games are subject to availability.

    One course per person: 

    9 hole mini-golf course available at Leeds. 12 hole mini-golf available at Stockton. Prices may vary from centre for one course of mini golf booked all day, every day. Prices are per person and subject to availability.

     

    FOOD AND DRINK OFFERS

    Family Feast: Includes 2 adult and 2 kids meals, a portion of onion rings and 4 soft drinks from £26. Adult meal includes: plain single beef, chicken or vegan burger, or plain hotdog, and fries. Kids meals are any main meal from the ‘for kids’ section of the menu. Burger toppings are extra. Drink includes regular fizzy drink or squash, alcoholic upgrade excludes Prosecco, premium spirits, doubles, cocktails and jugs of beer. Availability and price varies by centre.

     

    PARTY PACKAGES

    Listed below are our party package offers. These offers can be booked via the contact centre on 0844 826 4282. By booking via the contact centre you adhered to our no cancellation policy at the time of booking. If you cannot attend your party we will be able you to move your booking to another time or date if available. Moving of your booking is valid for 12 months from original booking date and can be moved more than once. A minimum payment is required at time of booking, this varies by party package and by centre. Calls cost 7p per minute, plus your telephone company’s network access charge.

    Team Event Package: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per person. Main Meal excludes a cheese and bacon burger. Not available at London O2

    Team Event buffet: Valid all year. Days, time, minimum party numbers and prices are subject to availability. Prices are per person. Buffet includes Chicken Tenders, Mac and Cheese bites, Mozzarella Sticks, Onion Rings, Fries, Vegan Burger Margharita Pizza Twists and Hotdog Bites. Available at the London O2 only.

    Celebration Packages: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per person.

    Birthday Packages: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per child. Our party packages are available during term time and summer school holidays only, they are unavailable during May, October and February half terms, Christmas and Easter school holidays.

    Mini golf birthday party: Valid all year. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per child. Our party packages are available during term time and summer school holidays only, they are unavailable during May, October and February half terms, Christmas and Easter school holidays.

    Christmas Party Package: Available from 6th November to 31st January. Days, time, minimum party numbers, prices and availability vary by centre. Includes two games of Bowling a drink per person, excluding Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer drink and large fizzy drinks. Prices are per person/child. The package includes a Main Meal* per person Subject to availability. 

    Christmas Drinks Only Party Package: Available from 6th November to 31st January. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per person/child. Two drinks per person, excluding Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer drink and large fizzy drinks. Subject to availability.

    Kids Christmas Party Package: Available from 6th November to 31st January. Days, time, minimum party numbers, prices and availability vary by centre. Prices are per child (under 16). Includes one game of Bowling a kid’s meal with fries* and a glass of regular fizzy per child. 

    Cool Schools: Valid weekdays only before 5pm during school term time. Days, time, minimum numbers, prices and availability vary by centre. Prices are per person.

    New Year's Eve Party Package: Only valid on New Year’s Eve between 9.30pm – close. Time, minimum party number of 6 people, prices and availability vary by centre. Prices are per person. The package includes unlimited bowling from 9:30pm until close, 2 plates of nachos, a welcome drink on arrival and your choice of drink on the lanes. Drinks are from a selection and excludes Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer drink and large fizzy drinks. Children will receive a regular glass of squash or fizzy. Subject to availability. Calls to telephone numbers starting 0844 do incur a charge. Calls cost 7p per minute, plus your phone company’s access charge.

    Free Game Coupons

    Free game coupons are valid on a per person basis and not as a family or group for one game. E.g. 1 code is valid for 1 person for one game or 2 codes valid for 2 people for one game. To book your free games coupon, please speak to a member of the team in centre, or call our customer contact centre.
    Free game coupons cannot be used online, and are valid only for the issuing centre.
    Call charges apply for calls made to our customer contact centre; if you wish to request a call back, please follow the link here.

    Annual Bowling Pass competitions:

    An annual bowling pass allows two adults and two under 16s, or one adult and three under 16s, to one family game per month for 12 months at one centre of your choice. The annual bowling pass includes two adult meals and two kids meals, or one adult meal and three kids meals, plus 4 standard drinks upon each visit. Subject to availability. Reservations are subject to centre availability and must be booked in advance. Competition prize winners will receive their prize via email. Pass remains the property of the The Original Bowling Company and can be revoked at any time including under the centre managers discretion. Prize must be redeemed in the centre where the prize has been won. Not to be used in conjunction with any other offer. Entrants must be over 18 years of age. Prizes are non-transferable and there is no cash alternative. Winners agree to participate in any reasonable publicity and agree to supply personal details including name, address and email. This data will not be passed on to third parties.

    Win a birthday party competition:

    One winner will win an Ultimate Kid's party for up to 12 kids. Must be used in the centre you won the prize. Add more kids at the normal rate. All packages are subject to availability and the contents and price of each package may vary by centre and day. The prize is non-transferrable and there are no cash alternatives. Judge’s decision is final. Must be redeemed within 12 months of being contacted by the centre with your prize.

    Winners agree to participate in any reasonable publicity and agree to supply personal details including name, address and email. This will not be passed on to third parties.

    Promoter: The Original Bowling Company, Focus 31, West Wing, Cleveland Road, Hemel Hempstead, Herts, HP2 7BW

    Golden Eggventure Easter Egg Prize:

    Competition prize winners will receive their prize in centre once they have returned the golden egg to a team member. Prize remains the property of The Original Bowling Company and can be revoked at any time including under the centre managers discretion. There is no cash alternative.

    Macmillian Easter Egg Hunt:

    If you find an Easter egg as part of our Golden Egg treasure hunt competition in Hollywood Bowl or Puttstars centres between 29th March – 1st April 2024 inclusive, and share a photo of your Easter egg on Facebook, Instagram or TikTok (between 29th March – 1st April 2024) with the hashtag #HWBGolden or #PSGolden, Hollywood Bowl Group will donate £10 to Macmillan Cancer Support (charity numbers 261017, SC039907 and 604), with a maximum total donation of £3,000.

    Win £200 in bowling vouchers competition:

    By submitting a customer feedback survey you will be entered into a prize draw for a chance to win £200 in bowling vouchers. The draw is open to customers across all of our nationwide centres. A prize draw will take place each month until further notice. Your entry will only be for the month in which you submitted your feedback survey. Winners will be advised via email within 7 days of the monthly draw closing date and must respond to provide a postal address within 7 days.

    The vouchers will then be posted to the winner. Reservations are subject to centre availability and must be booked in advance. Vouchers remain the property of The Original Bowling Company and can be revoked at any time including under the centre managers discretion. Prize must be redeemed in the centre where the original visit too place. Not to be used in conjunction with any other offer. Entrants must be over 18 years of age. Prizes are non-transferable and there is no cash alternative.

    Cool School’s activity mat:

    Prize one; one winner will receive the Kids Eat, Drink and Bowl package which includes a child’s main course, a glass of squash and a game of bowling for up to 5 guests. Add more kids at the normal rate. Prize two; one school will win one game of bowling for the whole class. Maximum class size is 30 school children. Must be used in the centre you won the prize. All packages are subject to availability and the contents and price of each package may vary by centre and day. The prize is non-transferable and there are no cash alternatives. Must be redeemed within 12 months of being contacted by the centre with your prize. One school is picked per year. See websites for full T+Cs.

    Winners agree to participate in any reasonable publicity and agree to supply personal details including name, address and email. This will not be passed on to third parties. Promoter: The Original Bowling Company, Focus 31, West Wing, Cleveland Road, Hemel Hempstead, Herts, HP2 7BW.

    Pink Pin and Hero Pin Friday competition:

    Pink Pin Friday's run between 7.30pm - 9.30pm every Friday evening. To win a prize, the bowler must score a strike when the pins light up pink. For the strike to be verified and a prize to be awarded, a team member must be called over to witness the strike.
    1 drink will be awarded to the customer who bowls the strike. Drinks are from a selection and excludes; Champagne, Prosecco, premium spirits, doubles, cocktails, jugs of beer and large fizzy drinks. Prizes are non-transferable and there are no cash alternatives.

    Win a Family Day Pass competition:

    A family day pass allows a family of up to 6 to enjoy a game of bowling or one course of mini golf as well as one main meal each plus one standard soft drink each. Reservations are subject to centre availability and must be booked in advance. Competition prize winners will receive their prize via email. Pass remains the property of The Original Bowling Company and can be revoked at any time including under the centre managers discretion. Not to be used in conjunction with any other offer. Entrants must be over 18 years of age. Prizes are non-transferable and there is no cash alternative. Winners agree to participate in any reasonable publicity and agree to supply personal details including name, address and email. This data will not be passed on to third parties.

    Annual pass Golden Ticket competition:

    An annual bowling pass allows four adults or two adults and two under 16s, or one adult and three under 16s, to one family game per month for 12 months at one centre of your choice. Subject to availability. Reservations are subject to centre availability and must be booked in advance. Competition prize winners will receive their prize via email. Pass remains the property of The Original Bowling Company and can be revoked at any time including under the centre manager's discretion. The prize must be redeemed in the centre where the prize has been won. Not to be used in conjunction with any other offer. Any entrants under the age of 18 must have a parent or guardian claim their prize on their behalf. Prizes are non-transferable and there is no cash alternative. Winners agree to participate in any reasonable publicity and agree to supply personal details including name, address and email. This data will not be passed on to third parties.

  • Here at Hollywood Bowl we want you to have as much fun as possible while you are here with us, but your safety is always extremely important to us too, so please read our centre guidelines carefully.

    The time of your booking is when you’re booked to bowl, please allow plenty of time to travel, park and check in at the centre before your game.

    Please ensure that all young children are supervised at all times, and ensure that they do not run around the centre as this could cause injury. Adults in the group should also make sure children are given the following guidance:

    · Do not place your hand inside the ball return at any time. Wait until the ball has returned fully onto the rack, if a ball does not return fully please ask a member of our team to assist you.

    · Whilst you are waiting to bowl, please do not touch the balls that are on the rack as your fingers could become trapped when the ball returns.

    · Do not step over the black line at the start of the lane surface, our lanes are coated with a special oil varnish to protect them and the surface is really slippery.

    · Never go near the bowling machine at the end of the lane, if your ball gets stuck please call a member of our team.

    · Should you notice any slippery surface or spill a drink yourself, please call over one of our team members who will be happy to help.

    · Pick up the balls carefully and hold with both hands. Children should use the lightweight balls, if a heavy ball falls onto your toes this hurts a lot!

    Please also be aware of the following:

    We accept no responsibility for any personal property that is brought to a bowling centre. Customers using their own equipment use it at their own risk.

    We reserve the right to refuse admission to any Hollywood Bowl centre should you breach any of The Original Bowling Company's General Admission Policy terms or these Terms and we may on occasions have to conduct security searches to ensure your safety.

    We prefer everyone (including children) to bowl in their own shoes at our centres - please ensure they are a safe, flat soled and non-marking shoe.

    By entering our centres you (and all members of your group) agree to abide by all relevant Government guidelines at all times. 

     

  • Welcome

    1.1 Welcome to the Hollywood Bowl at www.hollywoodbowl.co.uk (“websites”)

    1.2 The websites are operated by The Original Bowling Company Limited (“we”, “us”, “our”). Our registered office is Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts, HP2 7BW and our registered company number is 05163827. Our VAT registration number is 845542123.

    1.3 Access to and use of our Websites are subject to the terms and conditions set out on this page (“Terms of Use”), as well as our Privacy Policy and our Cookie Policy.

    1.4 By accessing our Websites you agree to Terms of Use. If you have any questions about them, please contact our customer services team, who will be very happy to help. Contact details appear at the end of these Terms of Use.

    1.5 If you book a lane at one of our bowling centres or purchase any other products or services from us, your booking and other purchases will be subject to our Terms of Sale.

    2 OUR TERMS OF USE

    2.1 Please ensure that you have read and understood our Terms of Use, our Privacy Policy and our Cookie Policy. We recommend that you save and/or print a copy for future reference.

    2.2 From time to time, we may vary our Terms of Use. The revised Terms of Use will be available on our Websites. Please check back regularly to ensure you are made aware of any variations we may make. If you continue to use our Websites after we make any changes, you will be deemed to have accepted any variations in our Terms of Use. If you do not agree with such variations, we ask you not to use our Websites. There Terms of use were last updated on the date stated at the top of this page.

    3 ACCURACY AND AVAILABILITY OF OUR WEBSITES

    3.1 We do our best to make sure that our Websites our accurate, up-to-date and free from bugs, but we cannot promise that is will be and you are responsible for putting in place your own internet security and safety measures.

    3.2 Our Websites are provided free of charge and has not been developed to meet your specific requirements. We cannot promise that it will be fit or suitable for your specific purposes.

    3.3 Materials posted on our Websites are provided from general information purposes only and to inform you about us and our news, features, products and services. This information is not intended as any form of advice and should not be relied on as such. Any reliance that you may place on the information on this Website is at your own risk.

    3.4 Access to our Websites is permitted on a temporary basis and we reserve the right to suspend or terminate access to any part of it at any time without notice.

    3.5 We update our Websites regularly and reserve the right to add, remove and otherwise change its content at any time without notice.

    3.6 All images and videos used on our Website and emails are for illustrative purposes only. Food and drink products may differ than the images displayed.

    4 ACCESS TO OUR WEBSITES

    4.1 You are responsible for making all arrangements necessary to access our Websites (and for any costs of doing so). In particular, you are responsible for ensuring that your computer and/or portable device is compatible with our Websites.

    4.2 Our websites are intended for use only by those who can access it from within the United Kingdom. If you choose to access our Websites from locations outside the United Kingdom, you are responsible for compliance with local laws.

    4.3 We want you and others to enjoy using our Websites. When doing so, we ask that you observe the following rules:

    (a) You may only access our Websites for individual, personal and non-commercial use;

    (b) You agree not to use our Websites for any illegal or unauthorised purpose and you agree to comply with all laws and regulations applicable to your use of our Websites, including copyright and other intellectual property laws;

    (c) You must not attempt to restrict another user of our Websites from using or enjoying our Websites and you must not encourage others to beach our Terms of Use;

    (d) You must not interfere with our Websites of any servers or networks connect to our Websites, including by transmitting any worms, viruses, malware, spyware or any other code of destructive, malicious or disruptive nature. You must not inject content or code or otherwise alter or interfere with the way any page of our Websites are rendered or displayed in a user’s browser or device;

    (e) You must not change, modify or alter our Websites or change, modify or alter another websites so as to inaccurately imply an association with our Websites or with us;

    (f) You must not access our Websites via a means we have not authorised in writing in advance, including automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies); and

    (g) You must not use, or cause others to use, any automated system or software to extract content or data from our Websites except where you or any applicable third party has entered into a written agreement with us that permits such activity.

    4.4 If you breach any of our Terms of Use, or any of the other terms and policies referred to in our Terms of Use (including our Terms of Sale), your ability to access and use our Websites may be terminated by us immediately by giving written notice to you using the contact details you provide to us.

    5 ACCESSING YOUR ACCOUNT

    If you register for an account on our Websites, you will be required to select a user name and password and provide other personal information. Your account details are personal to you and you must keep such information confidential and not disclose them to any other person. We will be entitled to treat any action carried out through your account as being carried out by you. You must notify us immediately if you have reason to believe that your account details may have been compromised or used by any other person. We reserve the right to suspend or terminate your access to your account if any reason in our discretion.

    6 ACCESSIBILITY STATEMENT

    6.1 It is our policy to consider the access needs or persons with disabilities to the services and facilities we offer, to make reasonable adjustments to facilitate such needs and to provide appropriate training and information to relevant employees to ensure that these stated aims are met. We aim to:

    (a) Be an outstanding provider of tenpin bowling and other leisure services to all our customers, offering excellent facilities, customer service and value to each and every visitor to our bowling centres;

    (b) Recognise the diverse requirements of people with disabilities, aiming always to understand and need individual needs and provide help and guidance whenever it is required;

    (c) Recognise the pleasure that those with disabilities obtain from bowling and the importance or making access as easy as possible

    (d) Ensure our Websites contains details of all our bowling centres and services and is accessible for blind users via a standard “reader” programme;

    (e) Provide relevant employees with appropriate training to ensure we meet needs of individuals with disabilities, so that customers with disabilities are treated no less favourably than other customers for a reason related to their disability; and

    (f) Recognise the requirements of the Equality Act 2010 and ensure that reasonable adjustments are made to our bowling centres to ensure the removal of physical barriers to access to our services and facilities for all of our customers.

    7 YOUR PRIVACY AND COOKIES

    7.1 The privacy of your personal information is important to us. Any personal information that you provide to us will be dealt with in accordance with our Privacy Noticewhich explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

    7.2 Our Website also uses cookies and similar technologies. Some of these are necessary for the operation of our Website, some provide specific features and functionality and others are used to collect information to help us analyse how our Website is used. Please see our Cookie Policy for more details of how we use cookies and similar technologies.

    8 OUR INTELLECTUAL PROPERTY RIGHTS

    8.1 Our Websites and their contents are protected by certain rights, including registered and unregistered intellectual property rights (“Rights”). These rights belong either to us or to the licensors. We and our licensors expressly reserve all Rights in and to our Websites and their content. In particular, we reserve all Rights in the name “HOLLYWOOD BOWL”, “THE ORIGINAL BOWLING COMPANY”, THE “HOLLYWOODBOWL.CO.UK” domain names and all related domain names, trade marks, logos, brand names and/or trading names appearing on our Websites. Nothing in these Terms grants you any legal rights in our Websites or its contents other than as necessary to enable you to access and use our Websites in accordance with these Terms of Use. The use of any trade marks on our Websites is strictly prohibited unless you have our prior written permission.

    8.2 You may only view, print out, use, quote from and cite our Websites and its content for your own personal, non-commercial use on the condition that you give appropriate acknowledgment to us where appropriate and you do not remove our copyright or other proprietary notices.

    9 OUR LIABILITY TO YOU

    9.1 Consumers have certain legal rights when using our Websites. These are also known as “statutory rights” as they are derived from laws such as the Consumer Rights Act 2015. Nothing in these Terms of Use affects these rights. In particular, we do not exclude out liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which it would be illegal for us to limit or exclude our liability.

    9.2 We will not be liable for any loss that is not caused by us or that was caused by any event or circumstance beyond our reasonable control.

    9.3 Except as stated in clause 9.1: (a) we shall not be liable for any loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill; and (b) our maximum liability to you in respect of any matter arising under or in connection with these Terms of Use is limited to the amounts you have paid to us.

    9.4 Nothing in these Terms of Use affects our liability to you in respect of products or services that you purchase from us. If you have a lane booking at one of our bowling centres or you have purchased any other products or services from us, our liability to you in respect of your booking and/or any other purchase will be as set out in our Terms of Sale.

    10 YOUR LIABILITY TO US

    Any use by you of the Websites or its contents in a manner not expressly permitted by our Terms of Use may mean that you are infringing our Rights and/or the Rights of our licensors. We and our licensors reserve all rights and remedies available in respect of any such infringement. Please act responsibly and stick to the rules.

    11 LINKING TO OUR WEBSITES

    11.1 You may link to any page of our Websites, provided that you do so for non-commercial purposes and in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. We reserve the right to withdraw linking permission at any time and without notice.

    11.2 You must not link to our Websites in such a way as to suggest any form of association, approval or endorsement on our part where none exists and you must not remove, obscure or modify in any way any advertisements, copyright notice, or other information on our Websites. Our Websites must not be framed on any other Websites.

    12 THIRD PARTY WEBSITES & SERVICES

    12.1 Our Websites may contain links to third party websites and services. If you decide to visit any third party websites or use a third party service, or purchase products from that third party, you do so at your own risk. It is your responsibility to satisfy yourself as to the reputation of such third parties and the services they offer. We are not responsible for the content, accuracy or opinions expressed on third party websites or services. Links that we make available do not imply that we are, or our Websites is, affiliated to or associated with such websites or services.

    12.2 Your browsing and interaction on any other websites or your use of other services, including websites and services which have a link to our Websites are subject to that operator’s own rules and policies. In particular, third party websites will process your personal information in accordance with their own privacy notices. Please read all applicable third party policies and terms and conditions before proceeding.

    13 GENERAL PROVISIONS & APPLICABLE LAW

    13.1 You may not assign, sub-license or otherwise transfer any rights under our Terms of Use.

    13.2 If any provision of our Terms of Use is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of out Terms of Use, which will remain in full force and effect.

    13.3 If we fail to exercise any right or remedy under of our Terms of Use, our failure does not constitute a waiver of that right or remedy. Any waiver must be in writing and signed by us.

    13.4 The laws of England and Wales will apply to our Terms of Use and your use of our Websites. The courts of England and Wales will have exclusive jurisdiction over any claim relating to our Websites or our Terms of Use, except that residents of Scotland and Northern Ireland may bring a claim in the courts of Scotland and Northern Ireland, respectively.

    14 ENQUIRIES & COMPLAINTS

    14.1 If you have an enquiry or complaint about our Websites, please contact our customer services team using our online enquiry form. We will try to answer your enquiry or resolve any complaint as soon as possible. You can also write to us at Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts, HP2 7BW or call us on 01442 768760.

    14.2 If you have an enquiry or complaint about a lane booking or any other purchase you have made from us, please refer to our Terms of Sale for details of how we can help.

  • These terms and conditions apply to lane bookings and other purchases made online through the Hollywood Bowl websites (www.hollywoodbowl.co.uk) or our centre telephone booking lines.

    For bookings and purchases made at a Hollywood Bowl centre, you can find the applicable Terms of Sale in the next section.

    We draw your attention in particular to clause 8, which explains how we limit our liability.

    1 WELCOME

    1.1 The Hollywood Bowl centres (“Centres”)and the Hollywood Bowl websites at www.hollywoodbowl.co.uk/ (“Websites”) are owned and operated by The Original Bowling Company Limited (“we”, “us”, “our”). All products and services offered on the Websites and at our Centres are provided by us.

    1.2 Our registered office is Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW and our registered company number is 05163827. Our VAT registration number is 845542123.

    1.3 You can contact our customer services team using our online contact formYou can also write to us at The Original Bowling Company, Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW or call us on 01442 768760.

    TERMS OF SALE

    2.1 These terms of sale (“Terms of Sale”) apply to you when you use our Websites or our centre telephone booking lines (“Booking Lines”) to book a lane at one of our Centres (“Booking”) or to purchase Hollywood Bowl vouchers (“Vouchers”).

    2.2 Other terms and policies that apply to you are our Privacy Notice, our Centre Guidelines and, when you use our Websites, our Terms of Use and our Cookie Policy. If there are any conflict between our Terms of Sale, our Centre Guidelines, our Terms of Use, our Privacy Notice and/or our Cookie Policy (collectively “Terms and Policies”), they shall prevail in that order.

    2.3 Please read all our Terms and Policies carefully and make sure that you understand them before making a Booking or purchasing Vouchers. We recommend that you print a copy or save them to your computer for future reference.

    2.4 If you would like our Terms and Policies in another format (for example: audio, large print, braille), please contact us using the contact details at the beginning of these Terms of Sale. Our Terms and Policies are only available in the English language.

    PLACING ORDERS

    3.1 You may order Vouchers and make Bookings using our Websites or Booking Lines (“Order”) if: (a) you are over 16 years old; (b) you possess a valid debit or credit card (or are authorised to pay via another of our accepted methods or payment); and (c) you are located in the United Kingdom at the time of your Order.

    3.2 Vouchers purchased through our Websites will be delivered as an e-voucher by email. If you require a physical voucher to be sent to you through the post, you must place your Order through our Booking Lines. Vouchers will only be delivered to the addresses in the United Kingdom. You can also purchase physical Vouchers in our Centres.

    3.3 By placing an Order, you are making a request to purchase Vouchers or to make a Booking on the terms and conditions set out in these Terms of Sale. This does not mean that your request has been accepted by us and a contract between you and us will only be made once we have taken full payment for your Order and confirmed your Order in accordance with clause 3.4 below.

    3.4 Once we receive your Order, we will process your payment and, if the payment is successful, we will communicate acceptance or your Order by sending you a confirmation email or, for Orders placed using our Booking Lines, by giving you an Order number over the telephone (“Confirmation”). Once you have received your Confirmation, a contract between us (“Contract”) will be made in relation to your Booking or Voucher purchase.

    3.5 When placing an Order, please ensure you provide complete and accurate information. It is your responsibility to ensure that your Order is correct and accurately reflects your selection. If an Order is not correct in any way, please notify our customer services team immediately on becoming aware using the contact details at the beginning of our Terms of Sale. Please see clause 7 for information about amendments and cancellations.

    3.6 If you place an Order using our Booking Lines, the conversation may be recorded by us to check any instructions given to us and/or for quality and training purposes.

    PRICES AND PAYMENT

    4.1 All prices are as stated on our Websites from time to time and include any applicable VAT. Vouchers can be purchased in denominations of £10.

    4.2 Prices do not include delivery charges for Vouchers sent by post. Delivery charges are stated on our Websites and, if applicable, will be confirmed to you before you submit an Order.

    4.3 Prices for our products and services may change from time to time, but changes will not affect prices relating to any existing Contract that you have with us. We reserve the right to promote the same or similar products and services at different prices, or on different terms, in connection with any offer or promotion we may be running from time to time.

    4.4 Payments through our Websites and Booking Lines must be made in pounds sterling by debit or credit card only. We accept Voucher payments through our Websites or Booking Lines. Some Vouchers are accepted only at specific Centres, so please check at the time of booking.

    4.5 Despite our best efforts, it is possible that some prices on our Websites may be incorrect from time to time. If we discover an error in our prices which affects your Order, we will let you know as soon as possible after we become aware and we will give you the option of continuing with your Order at the correct price or cancelling your Order. We will not process the incorrectly priced part at your Order until we have received your instructions. If we are unable to contact you using the contact details that we have for you, we will treat the relevant party of your Order as cancelled and notify you by email of telephone using the contact details we hold for you. If the pricing error is obvious or could reasonably have been recognised as a mispricing, we will not be obliged to fulfil a Contract at the incorrect price even if we have already provided you with your Confirmation.

    DISCOUNTS

    5.1 Discount code offers may be restricted to use by certain customers and/or on specific products or services and we reserve the right to cancel, modify or restrict these offers at any time without notice to you and for any reason.

    5.2 Discount code offers may not be shared, sold or exchanged. Discount codes from unauthorised internet postings are not valid and may be declined. We reserve the right to decline or cancel Orders or Contracts played with discount codes at our sole discretion.

    DELIVERY

    6.1 Vouchers purchased through our Websites are delivered to you as an electronic voucher by email using the email address you provided at the time you place your Order. (If you require a physical voucher to be posted to you, you must place your order using our Booking Lines.)

    6.2 Vouchers purchased through our Booking Lines will be send by Royal Mail signed for delivery to the United Kingdom postal address that you provided at the time you placed your Order. Vouchers will only be delivered to an address in the United Kingdom.

    6.3 We aim to deliver your Vouchers to you as soon as we can. Delivery usually takes between two (2) and five (5) working days from the date you receive your Confirmation. (“Estimated Delivery Date”), but we cannot guarantee delivery by a specific date, particularly during busy times of the year.

    6.4 Risk of any damage to or loss of the Vouchers passes to you at the time you take possession of them. If no one is available at your address to take delivery, the carrier will leave a note explaining where they can be collected. Ownership of Vouchers passes to you when we receive full payment of all sums due to respect of your Order, including delivery charges.

    CANCELLATIONS AND AMENDMENTS

    Bookings

    7.1 We appreciate that things don't always go to plan, so we are happy to move your Booking to a future date up to 12 months later free of charge if you can no longer make the original date. To arrange this, you must contact us as soon as possible, but in any case, at least 24 hours before your Booking start time, by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.

    7.2 Unfortunately, Bookings cannot be cancelled or refunded, except in accordance with our legal rights, for example, if we do not provide our services to you with reasonable care and skill or otherwise in accordance with the Contract. If you experience a problem, please let us know as soon as possible by speaking to a member of our team at the Centre or by using the contact details at the beginning of our Terms of Sale.

    7.3 Bookings are time-specific. The start time for you Booking is stated on your Confirmation. If you fail to arrive for your Booking or you arrive late (and you haven’t told us in advance in accordance with clause 7.1), you will forfeit your Booking and no additional time or alternative time slot will be permitted.

    Vouchers

    7.4 You may cancel a Voucher purchase only in accordance with clause 13 below.

    OUR LIABILITY TO YOU

    8.1 We are under a legal obligation to consumers to supply goods that are in conformity with the Contract and to perform our services with reasonable care and skill. As a consumer, you have legal rights in relation to goods that are faulty or not as described and services that are not as described and services that are not performed with reasonable care and skill. Advice about your legal rights is available from your local Citizens’ Advice Bureau (www.citizensadvice.org.uk/) or Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms of Sale in any way affects your legal rights. In particular, we do not exclude our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to limit or exclude our liability.

    8.2 Subject to clause 8.1, we will not be liable for: (a) any loss that is not caused by us or that was caused by any event or circumstance beyond our reasonable control; (b) any loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill; or (c) any unavailability of our Websites.

    8.3 Subject to clauses 8.1 and 8.2, our total liability to you under or in connection with a Booking, however arising, whether in contract, tort (including negligence) or otherwise, is limited to the price you paid to us in respect of the Booking.

    9 YOUR PERSONAL INFORMATION

    The privacy of your personal information is important to us. Any personal information that you provide to us in connection with your Order will be dealt with in line with our Privacy Policy.

    10 GENERAL

    10.1 The Contract between you and us is personal to you. You may not assign, sub-license or otherwise transfer any of your rights under a Contract. We may transfer, assign, charge, sub-contract and/or otherwise dispose of part or all of a Contract at any time.

    10.2 If any provision of our Terms of Sale is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of our Terms of Sale, which will remain in full force and effect.

    10.3 If we fail at any time to insist on strict performance of any of your obligations under the Contract, or if we fail to exercise any of our rights or remedies, this does not constitute a waiver of our rights or remedies and does not relieve you from compliance with your obligations. A waiver by us of any default does not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale is effective unless it is expressly stated to be a waiver and is communicated to you in writing.

    10.4 We have the right to amend these Terms of Sale from time to time. However, each Contract will be subject to the Terms of Sale that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Sale before we give you a Confirmation.

    10.5 The laws of England and Wales will apply to our Terms of Sale and the Contract. The courts of England and Wales will have exclusive jurisdiction over any claim relating to our Terms of Sale and the Contract, except that residents of Scotland and Northern Ireland may bring a claim in the courts of Scotland or Northern Ireland, respectively.

    11 DISPUTE RESOLUTION

    11.1 If you have a complaint relating to these Terms of Sale or our Contract with you, we will attempt to resolve the complaint using our internal complaints-handling procedure. Please contact us using our contact details set out at the beginning of our Terms of Sale.

    11.2 If our complaints-handling procedure is exhausted and we have not been able to resolve your complaint, we will provide you with the name and website address of an alternative dispute resolution (“ADR”) provider that would be competent to deal with your complaint. If you make a request for the dispute to be settled by ADR, we will consider whether or not we wish to participate in ADR but we are not obliged by law to participate.

    11.3 You may wish to use the online dispute resolution (“ODR”) platform to resolve the dispute with us, although we are not obliged by law to participate in the process. The ODR platform was created by the EU Commission as a platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body. For more details, please visit the website on the “Your Europe” portal: https://webgate.ec.europa.eu/odr. (For the purposes of the ODR platform, our email address is as set out at the beginning of these Terms of Sale.)

    12 USE OF VOUCHERS (PHYSICAL AND ELECTRONIC)

    12.1 All vouchers are issued by us and may only be redeemed in one of our Centres. Vouchers cannot be used to make purchases on our Websites or through our Booking Lines. Electronic Vouchers may only be used as payment or part payment for bowling products purchased at the issuing centre and cannot be redeemed on food and drink in centre. Physical vouchers can be used as payment or part payment of bowling, food and drink in our centres.

    12.2 All Vouchers are valid for a period of 12 months from the date of purchase. Vouchers will automatically expire without notice on expiry date and the unused balance will be forfeited.

    12.3 If you use electronic Vouchers to pay for our bowling products no change will be given if the price to pay is below the value of the electronic Voucher.

    12.4 All Vouchers cannot be exchanged for cash or used to purchase additional Vouchers.

    12.5 All Vouchers cannot be resold or made available for resale on a commercial basis.

    12.6 All Vouchers are redeemable by any person who presents the Voucher at our Centres.

    12.7 We are not responsible for lost, stolen or damaged Vouchers and will not provide replacements in any circumstances.

    13 YOUR RIGHT TO CANCEL VOUCHER PURCHASES

    If Vouchers do not conform with the Contract

    13.1 If you have purchased Vouchers for delivery by post and they are not in accordance with the Contract (for example, if they have been issued in the incorrect amount or if they arrive in a damaged condition), please contact us using the contact details at the beginning of our Terms of Sale, providing your name, your order number and the date of purchase. In these circumstances you may either: (a) cancel the relevant Contract and we will refund you any money that you have already paid in respect of the Vouchers providing you have returned the Vouchers to us; or (b) request replacement Vouchers to be sent to you.

    If Vouchers are delivered late

    13.2 If we have not delivered the Vouchers that are the subject of a Contract within 30 days of the estimated delivery date (between two (2) and five (5) working days after the date of your Confirmation), you may either: (a) cancel the relevant Contract and we will refund you any money that you have already paid to us providing you have returned the Vouchers to us; or (b) specify a new deadline for delivery, provided that it is appropriate in the circumstances, and if we fail to meet the revised delivery date (where appropriate), you can cancel your Contract and we will refund you any money that you have already paid to us in respect of the Vouchers providing you have returned the Vouchers to us.

    If you choose to cancel your Contract for late delivery under clause 13.2, but Vouchers that are the subject of the cancelled Contract have already been delivered to you, we will cancel those Vouchers on our system and refund you any money that you have already paid to us in respect of the cancelled Vouchers providing you have returned the Vouchers to us.

    If you change your mind

    13.3 You have the right to cancel your Contract for convenience in respect of your purchase of Vouchers if you change your mind about those Vouchers and to get your money back in accordance with the terms set out below (“Right to Cancel”). Only unused Vouchers may be cancelled.

    13.4 Your Right to Cancel starts from the date of the Confirmation relating to the Contract and ends 14 days after the date on which you have received the Vouchers that are the subject of the relevant Contract (whether by email or post).

    13.5 If you wish to exercise your Right to Cancel, you must notify us prior to the expiry of the cancellation period referred to in clause 13.5 above. You may (but are not obliged to) do this by completing the Cancellation Form set out below and sending it to us by email or by post using our contact details set out at the beginning of our Terms of Sale. You can also exercise your Right to Cancel without using the Cancellation Form, simply by contacting our customer services team using the same contact details. If you exercise your Right to Cancel you must also return the Vouchers to us.

    To: The Original Bowling Company Limited,

    I hereby give notice that I cancel my contract of sale of: £[insert value of VouchersVouchers

    Ordered on: [insert date of Order]

    Order No: [insert Order no]

    Your name:

    Your address:

    Date:

    13.6 If you exercise your Right to Cancel in accordance with this clause 13, we will refund you all payments received from you in respect of the cancelled Vouchers including the costs (if any) of outbound delivery paid by you (except for any supplementary costs arising if you chose a type of delivery other than standard delivery (e.g. if you select for your Order to be priority processed or requested delivery on a specific day). If you only cancel part of a Contract, we will only be obliged to refund to you a proportionate part of the standard outbound delivery charges. Any refunds payable by us to you will be paid to you using the same method used to pay and within 14 days of the date you notify us that you wish to exercise your Right to Cancel.

  • These terms and conditions apply to lane bookings and other purchases made at a Hollywood Bowl centre.

    For bookings and purchases made online through the Hollywood Bowl websites (www.hollywoodbowl.co.uk/) or our telephone booking lines, you can find the applicable Terms of Sale here.

    We draw your attention in particular to clause 7, which explains how we limit our liability.

    1 WELCOME

    1.1 The Hollywood Bowl centres (“Centres”) and the Hollywood Bowl website at www.hollywoodbowl.co.uk/ (“Websites”) are owned and operated by The Original Bowling Company Limited (“we”, “us”, “our”). All products and services offered on the Websites and at our Centres are provided by us.

    1.2 Our registered office is Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW and our registered company number is 05163827. Our VAT registration number is 845542123.

    1.3 If you have any questions, please feel free to speak to any member of our customer services team at the Centre. You can also contact us using our online enquiry form. Alternatively, you can write to us at Focus 31 West Wing, Cleveland Road, Hemel Hempstead, Herts HP2 7BW or call us on 01442 768760.

    2 TERMS OF SALE

    2.1 These terms of sale (“Terms of Sale”) apply to you when you book a lane at one of our Centres (“Booking”) or you purchase Hollywood Bowl vouchers (“Vouchers”) or other products such as refreshments (“Products”) at our Centres.

    2.2 Other terms and policies that apply to you are our Privacy Notice, our Centre Guidelines and, when you use our Websites, our Terms of Use and our Cookie Policy. If there is any conflict between our Terms of Sale, our Centre Guidelines, our Terms of Use, our Privacy Notice and/or our Cookie Policy (collectively “Terms and Policies”), they shall prevail in that order.

    2.3 Please read all our Terms and Policies carefully and make sure that you understand them before making a Booking or purchasing Vouchers or other Products. We recommend that you print a copy or save them to your computer for future reference.

    2.4 If you would like our Terms and Policies in another format (for example: audio, large print, braille), please contact us using the contact details at the beginning of these Terms of Sale. Our Terms and Policies are only available in the English language.

    2.5 By law, we must give you certain key information before a legally binding contract between you and us is made. We will give you this information in a clear and understandable way. Typically, we will give you much of this information in person in our Centres at the time you make a Booking or purchase, and such information forms part of our contract with you as though set out in full here. Some of this information is likely to be obvious from the context. Some of the information we are required to give you is also set out in these Terms of Sale, such as information on our complaint handling policy (see clause 10).

    3 PLACING ORDERS

    3.1 You may make Bookings and purchase Vouchers and other Products at the various sales desks at our Centres or via our team members (“Order”). All Orders are subject to these Terms of Sale and you agree to be legally bound by these Terms of Sale.

    3.2 You may not be able to buy certain Products from us at our Centres because you are too young. This includes alcohol and other age-restricted Products that we may offer from time to time. Notices will be displayed in our Centres to inform you of any age restrictions that may apply.

    3.3 By placing an Order, you are making a request to purchase Vouchers or Products or to make a Booking on the terms and conditions set out in these Terms of Sale. This does not mean that your request has been accepted by us and a contract between you and us will only be made once we have taken full payment for your Order and the member of our customer services team serving you has confirmed your Order to you (“Confirmation”). Once you have received your Confirmation, a contract between you and us (“Contract”) will be made in relation to your Booking or purchase.

    3.4 When placing an Order, please ensure you provide complete and accurate information. It is your responsibility to ensure that your Order is correct and accurately reflects your selection. If an Order is not correct in any way, please notify a member of our customer services team immediately on becoming aware. Please see clause 6 for information about amendments and cancellations.

    4 PRICES AND PAYMENT

    4.1 All prices are as stated in our Centres from time to time and include any applicable VAT. Prices may vary from Centre to Centre. Vouchers can be purchased in denominations of £10.

    4.2 Prices for our products and services may change from time to time, but changes will not affect prices relating to any existing Contract that you have with us. We reserve the right to promote the same or similar products and services at different prices, or on different terms, in connection with any offer or promotion we may be running from time to time.

    4.3 Payments must be made in pounds sterling by cash, [cheque,] debit card or credit card. We also accept payments using Vouchers, subject to clause 11. Some Vouchers are only accepted at specific Centres, so please check before visiting a Centre.

    4.4 Despite our best efforts, it is possible that some prices displayed on our Websites or in our Centres may be incorrect from time to time. If we discover an error in our prices, we will let you know as soon as possible after we become aware and we will give you the option of continuing with you Booking or purchase at the correct price or cancelling your Booking or purchase. We will not process the incorrectly priced part of your Booking or Purchase until we have received your instructions. If the pricing error is obvious or could reasonably have been recognised by you as a mispricing, we will not be obliged to fulfil a Contract at the incorrect price even if we have already provided you with your Confirmation.

    5 DISCOUNTS

    5.1 Discount code offers may be restricted to use by certain customers and/or on specific products or services and we reserve the right to cancel, modify or restrict these offers at any time without notice to you and for any reason.

    5.2 Discount code offers may not be shared, sold or exchanged. Discount codes from unauthorised internet postings are not valid and may be declined. We reserve the right to decline or cancel Orders or Contracts placed with discount codes at our sole discretion.

    6 CANCELLATIONS AND AMENDMENTS

    Bookings

    6.1 We appreciate that things don’t always go to plan, so we are happy to move your Booking to a future date up to 12 months later free of charge if you can no longer make the original date. To arrange this, you must contact us as soon as possible, but in any case at least 24 hours before your Booking start time, by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.

    6.2 Unfortunately, Bookings cannot be cancelled or refunded, except in accordance with your legal rights, for example, if we do not provide our services to you with reasonable care and skill or otherwise in accordance with the Contract. If you experience a problem, please let us know as soon as possible by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.

    6.3 Bookings are time-specific. The start time for your Booking is as stated on your Confirmation. If you fail to arrive for your Booking or you arrive late (and you haven’t told us in advance in accordance with clause 6.1), you will forfeit any unused time and no additional time or alternative time slot will be permitted.

    Vouchers and other Products


    6.4 Unfortunately, purchases of Vouchers and other Products cannot be cancelled or refunded, except in accordance with your legal rights, for example, if they are damaged or defective in some way or are not as described. If you have purchased Vouchers or Products and they are not in accordance with the Contract or your legal rights, please let us know as soon as possible by speaking to a member of our customer services team at the Centre or by using the contact details at the beginning of our Terms of Sale.

    7 OUR LIABILITY TO YOU

    1.1 We are under a legal obligation to consumers to supply goods that are in conformity with the Contract and to perform our services with reasonable care and skill. As a consumer, you have legal rights in relation to goods that are faulty or not as described and services which are not performed with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau (www.citizensadvice.org.uk/) or Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these Terms of Sale in any way affects your legal rights. In particular, we do not exclude our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to limit or exclude our liability.

    1.2 Subject to clause 7.1, we will not be liable for: (a) any loss that is not caused by us or that was caused by any event or circumstance beyond our reasonable control; (b) any loss of profits or revenue, loss of anticipated savings, loss of or damage to data or loss of goodwill; or (c) any unavailability of our Websites.

    1.3 Subject to clauses 7.1 and 7.2, our total liability to you under or in connection with a Booking, however arising, whether in contract, tort (including negligence) or otherwise, is limited to the price you paid to us in respect of the Booking.

    8 YOUR PERSONAL INFORMATION

    The privacy of your personal information is important to us. Any personal information that you provide to us in connection with your Order will be dealt with in line with our Privacy Notice.

    9 GENERAL

    9.1 The Contract between you and us is personal to you. You may not assign, sub-license or otherwise transfer any of your rights under a Contract. We may transfer, assign, charge, sub-contract and/or otherwise dispose of part or all of a Contract at any time.

    9.2 If any provision of our Terms of Sale is found to be invalid for any reason, the invalidity of that provision will not affect the remaining provisions of our Terms of Sale, which will remain in full force and effect.

    9.3 If we fail at any time to insist on strict performance of any of your obligations under the Contract, or if we fail to exercise any of our rights or remedies, this does not constitute a waiver of our rights or remedies and does not relieve you from compliance with your obligations. A waiver by us of any default does not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale is effective unless it is expressly stated to be a waiver and is communicated to you in writing.

    9.4 We have the right to amend these Terms of Sale from time to time. However, each Contract will be subject to the Terms of Sale that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Sale before we give you a Confirmation.

    9.5 The laws of England and Wales will apply to our Terms of Sale and the Contract. The courts of England and Wales will have exclusive jurisdiction over any claim relating to our Terms of Sale and the Contract, except that residents of Scotland and Northern Ireland may bring a claim in the courts of Scotland or Northern Ireland, respectively.

    10 DISPUTE RESOLUTION

    10.1 If you have a complaint relating to these Terms of Sale or our Contract with you, we will attempt to resolve the complaint using our internal complaints-handling procedure. Please contact us using our contact details set out at the beginning of our Terms of Sale.

    10.2 If our complaints-handling procedure is exhausted and we have not been able to resolve your complaint, we will provide you with the name and website address of an alternative dispute resolution (“ADR”) provider that would be competent to deal with your complaint. If you make a request for the dispute to be settled by ADR, we will consider whether or not we wish to participate in ADR but we are not obliged by law to participate.

    11 USE OF VOUCHERS (PHYSICAL AND ELECTRONIC)

    11.1 All Vouchers are issued by us and may only be redeemed in one of our Centres. Vouchers cannot be used to make purchases on our Websites or through our Booking Lines. Electronic Vouchers may only be used as payment or part payment for bowling products purchased at the issuing centre and cannot be redeemed on food and drink in centre. Physical vouchers can be used as payment or part payment of bowling, food and drink in our centres.

    11.2 All Vouchers are valid for a period of 12 months from the date of purchase. Vouchers will automatically expire without notice on the expiry date and the unused balance will be forfeited.

    11.3 If you use electronic Vouchers to pay for our bowling products no change will be given if the price to pay is below the value of the electronic Voucher

    11.4 All Vouchers cannot be exchanged for cash or used to purchase additional Vouchers.

    11.5 All Vouchers cannot be resold or made available for resale on a commercial basis.

    11.6 All Vouchers are redeemable by any person who presents the Voucher at our Centres.

    11.7 We are not responsible for lost, stolen or damaged Vouchers and will not provide replacements in any circumstances.

    11.8 Vouchers may be used as payment or part payment for goods or services purchased at any of Hollywood Bowl Group’s centres (Hollywood Bowl or Puttstars) in the UK, to the value shown. This voucher must be used in the centre it was issued and may not be exchanged for cash and no change will be given. Lost or stolen vouchers will not be refunded. Hollywood Bowl Group reserves the right not to accept damaged or defaced vouchers. For a full list of centres to purchase gift vouchers from please visit hollywoodbowl.co.uk or puttstars.co.uk. Business customers wishing to purchase large quantities of vouchers should contact: Hollywood Bowl Group, Focus 31, West Wing, Cleveland Road, Hemel Hempstead, Herts, HP2 7BW, 0844 826 4282.

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